FAQ

You do not need to create an account to place an order. Once you have added your chosen items to your shopping bag, select ‘Guest Checkout.’
Please note that placing an order using ‘Guest Checkout’ will not allow you to track the status of your order through our website, but you will be able to track the shipment through our courier partners.

By creating an account with Verluti you will be able to enjoy the following benefits through your account:

• Track your orders and review past purchases,
• Request a return directly from your account,
• Be notified when new stock arrives,
• Manage your account details, order history and email preferences.

At this point the answer is no, but wee hope to change this soon. 

You can check the status of your order at any time using the My Account section of our website. Just sign into your account and click the ‘My Orders’ tab.
All orders placed will be shown with the newest order first. Select the order from which you wish to view the status.

It is not possible to modify an order after it has been placed, however, orders can usually be cancelled before they are processed by our fulfilment team. It is not possible to cancel an order after an item is packed and dispatched. After shipping you will need to follow the Returns process to send your item back to us for a refund.
To cancel an order please contact our Customer Service team and quote your order number, they will guide you through your options.

At present we do not offer gift wrapping, but watch this space! We do, however, offer the opportunity to add a gift message at checkout.
All orders are packaged in a brown box with the Verluti logo. Within the box the items are packed in tissue and, where relevant, shipped with a dust bag and a Verluti box.

Gift cards are not currently part of our offering, but this is something we may offer in the future. Please check back on this page, follow us on social or subscribe to our mailing list for updates.

After submitting your order, the payment will pass through a security check. On successful completion of these checks, an order confirmation email will be sent to the email address provided at checkout.
Once the items have been packed and shipped with our courier partner, you will receive a shipping confirmation email with details on how to track your delivery. At this point payment will also be taken for your order.

We go to great lengths to ensure your details are protected. Your transaction and payment information are directly handled under secure encryption by our payment service provider, in line with strict banking standards. Your credit card details are sent directly your bank and cannot be read or accessed by any other parties.

Yes, you can. Simply create an account or sign into your existing one to add or delete preferred cards, for a quicker checkout next time you shop.

Promo codes are easy to apply and just need to be entered into the promotion code field during the checkout process. Every code is case sensitive so be careful to enter it exactly as provided. The reduction will be visible at checkout before you are asked to enter your payment details, so we suggest confirming the order total before proceeding to payment, to ensure the promotion was applied correctly.

You’ll have to wait for your next Verluti purchase. Promotional codes need to be added during the checkout process and cannot be added once the order has been placed.

As you are purchasing from our EU site, your order will be charged in EURO for now, but we will add all major currencies including several crypto. 

No, you’ll need to make your payment with a singular payment method. Payments cannot be split across multiple methods of payment and we do not accept payment in instalments.

This depends on how you are paying for your order. For orders placed with a debit or credit card, a pre-authorisation hold is placed on the account when validating the order, which will be replaced by your full payment when your order is shipped. It’s worth noting that on occasion we ship items from the same order separately, which can also create multiple lines of payment.
Orders paid for using PayPal are a little different, and sometimes charged at the order confirmation stage.

No. Tax on purchases made online cannot be recovered within the European Union.

Verluti only charges the amount shown at the order confirmation stage. Extra fees incurred by your payment provider are not charged by us. We are therefore not liable for such fees and cannot reimburse them.

Often, this is because the billing address registered against your card does not match the billing address you provided with the order details. Checked this and still having issues? This can happen for several reasons. Please contact your card issuer and/or our Customer Service team here to get more details.

We offers a complimentary Standard delivery service via our partners DHL and DPD on all orders delivered to the EU.
Full information about our delivery options can be found on our Delivery page here.

No. All orders delivered within the EU are sent from our European fulfilment centre.

At this point in time only within the E.U.

At this time we are unable to offer a collect in store service, though we hope to have this service available very soon.

No. We can only ship your order to a single address. Please place separate orders for each delivery destination.

We are unable to amend the delivery address on an order already placed. If your order has been placed within 24 hours it may be possible to cancel it and replace your order using another address. Please contact our Customer Service team to find out more.

If your order has been damaged on delivery, please contact our Customer Service team within 48 hours of delivery.

We offer complimentary returns on all orders made through our website. For a full explanation of the fast and easy returns process we offer in partnership with Rebound, please visit our Returns page here.

We do not currently offer the option to return products purchased online at a Verluti store.

If your item is unsuitable, please follow our complimentary Returns process to allow for your item(s) to be refunded. The Customer Service team is at hand if you need advice or assistance.

We do not currently offer the option to exchange products purchased online.
If your item is unsuitable, please follow our complimentary Returns process to allow for your item(s) to be refunded, and place a new order for your desired size. The Customer Service team is at hand if you need advice on size and fit or to place a new order.

Genuine Verluti items are distributed through our website, retail stores & outlets, and official stockists. Our Customer Service and Retail teams can advise if the retailer where the item was purchased is an authorised partner, and can as a result be considered genuine. If your item was not purchased from an authorised retailer we cannot guarantee their authenticity.
Belstaff invests heavily to monitor and legislate against any site or business that infringes on the brand’s trademarks. If you know of or suspect that a website or vendor is not genuine, please Contact Us and we will investigate.

Washing and care instructions are included within the Product Care section on each dedicated product page. For more detailed information on cleaning, re-waxing warranty and storage please view our dedicated Product Care page here.