Visit our returns portal here or click on ‘START YOUR RETURN’ below.
Returns
Returns
During busy times returns may take longer than stated, we apologize for this and will do our best to process your return as quickly as possible.
We hope that you are happy with your recent order but if your purchase isn’t suitable, you have 30 days to return your order, free of charge, from the day it’s shipped.
Please ensure your items are returned along with the original packaging and tags attached. Products that have been worn, used or altered will not be accepted. We are also unable to accept returns for any customised or made-to-order products.
Please get in touch with our Customer Service team if your item is faulty before proceeding with your return.
How to Return
Our returns process is quick and easy, powered by our returns partner BYRD. To process your return please scan the QR code on the order confirmation included with your order or follow the instructions below:
Enter your order number and email address.
Confirm the item(s) you wish to return to us.
Select your returns method (your nearest drop-off locations will also be shown).
Take your return to your nearest drop off point.
Once we’ve received your items, please allow our fulfilment centre 5 working days to process your return and issue a refund. Please note refunds can take up to 5-10 working days to appear in your account, depending on your card issuer or original method of payment.
